IAM Post Implementation Support Options
- August 31, 2023
- Posted by: admin
- Category: Blog
One of the biggest questions that is asked by organizations during an Identity & Access Management (IAM) implementation project is:
“Who will maintain the IAM environment for ongoing operations and support?”
Often, organizations may not have an answer to this question, especially if they have been focusing primarily on implementing IAM in the first place. The process of selecting, getting budget approval, and procuring an IAM solution can be difficult and time consuming. Once approved, the focus quickly moves to implementation, while the ongoing impact to your organization is underestimated or overlooked.
IAM solutions are not a “set it and forget it” kind of tool — they are a living entity of structured fluidity that is in a constant state of readiness for the ill-intended. The initial purchase and implementation is just the beginning of your organization’s overall IAM program. There is an ongoing cost of ownership to maintaining your IAM solution’s functionalities to its fullest capabilities which keep your organization secured.
Build vs. Partner
If you’re a business with excess resources to provide the required post-implementation support, you may choose to build an internal IAM Team, with additional full-time hires or by reassigning/reallocating current resources into new roles, as well as the purchase of Certification Training. The benefits are straightforward in that you retain the knowledge in-house and invest in creating IAM leaders within your organization.
On the other hand, your business may not be able to allocate dedicated resources or have the time to build a certified IAM Team needed to maintain peak performance. This could be due to a number of reasons, including:
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Not wanting to dilute your existing talent with additional responsibilities
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Resources already wearing many hats outside of your core business revenue
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Wanting to avoid focus turning into reactive support on critical IAM systems
This presents your organization with a different option to stay ahead of the threats to your organization’s information: to find an IAM partner to provide your ongoing support. Doing so removes the burden of trying to become IAM experts and invest in a Partner Provided Managed Services Solution for your IAM operating needs, whose core competency is Identity & Access Management. As a result, utilizing an IAM partner minimizes the financial fluctuations with fixed monthly costs that make it easy to forecast and budget and expedites your return on investment with a full support model, at a fractional cost.
For information about how we can help support your needs, please visit Identity and Access Solutions’ Managed Services and Operational Support pages.
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Todd is a recognized IAM and Cloud industry expert who brings over 20 years of experience in managing, advising, architecting, and deploying IGA, Authentication and Authorization, and Cloud solutions and services across IDaaS, SaaS, IaaS, and PaaS. Todd is a frequent speaker on effective risk and security practices at leading industry events. He is responsible for the oversight of CyberSolve’s business segments and for the development of strategic plans to sustain the company’s rapid growth while providing trusted advice to clients across the security and risk spectrum.
Atul has over 20 years of experience in managing, designing and implementing Customer Relationship Management (CRM) and Salesforce integrations. He has acted as a cloud-focused solutions expert in both domestic and international markets. Prior to founding CyberSolve, Atul was a Technical Consulting Director at Salesforce where he demonstrated his strong experience architecting financial services industry solutions. Atul holds a Bachelor of Engineering from Madan Mohan Malaviya University of Technology.
Shub possesses over 15 years of experience in the Identity and Access Management (IAM) industry in pre-Sales and technology architecture roles. Shubham has held various positions with SailPoint, RSA, Saviynt, and Okta. He has extensive Identity and Access Management industry technology and sales experience in both domestic and international markets as well strong knowledge of how Identity and Access Management satisfies Audit and IT compliance issues. Shub holds a 
Rajesh has served Multi-National Corporations and large organizations as a full time Vice President of Finance, Chief Financial Officer and in equivalent roles. In order to fulfill his duties as a CFO he is a Chartered Accountant, holds a Diploma in Information System Audit (DISA certified by the Institute of Chartered Accountants of India), is a Certified SAP Consultant, Certified QuickBooks Professional Advisor, and Zoho Partner with 30+ years of experience in managing Finance, Accounting and ERP Systems for Medium to Large organizations in diverse sectors.
John is an experienced IT executive with extensive business leadership, operations management, project management, technology delivery and consulting skills who spent over two decades with General Electric where he was responsible for all aspects of their Global PIM program, he was also a key member of the security assurance team for the organizations Capital business. John leads the delivery of client services across the business landscape, to include Privileged Access Management, Managed Services, Identity Governance & Administration, Cybersecurity and Cloud Services.
Luis has been facilitating IAM programs for 20+ years. He was the CRO at Clear Skye, which builds identity governance capabilities on the ServiceNow Platform. His prior experience with services companies that deliver real world identity solutions has made him a trusted resource for information security executives that he has the privilege of advising. Luis assists in the management of our global sales organization, driving revenue growth via direct sales, ensuring our customers have the best plan and solution to ensure their IAM investment achieves the lowest TCO while providing the highest ROI.
Amit brings over 15 years of Identity and Access Management (IAM) experience to the organization. He has a proven track record in providing customers with the best of breed Identity and Access Management solutions. He ensures success within all engagements by staying integrated with the customer throughout the engagement whether it is a program, project or managed services and support. Amit acts as a customer champion at all times to ensure the right solution and resources are in place to achieve the right requirements.
James leads the delivery of client services across the Identity, Access, and Authorization landscape. He has delivered projects across a wide range of products including Okta, Ping, ForgeRock, Oracle, Microsoft, Citrix, Imprivata, Radiant Logic, Axiomatics and many others. With the advent of modern cloud services, James has served as the internal cloud architect and administrator for almost 10 years and uses that experience to help users make the best use of it.
As a veteran of the Identity Governance and Administration (IGA) landscape, Tony’s career has spanned from being a hands-on Architect\Engineer on numerous industry-leading IGA solutions to building and managing industry-leading Professional Services delivery teams. Tony brings that vast knowledge to CyberSolve and the teams under his management. In recent years Tony has been instrumental in the migration away from the legacy on-prem Identity Governance & Administration solutions to modern cost-effective cloud products.
Clark is a Channels, Sales and Marketing executive with 40+ years of experience as a direct seller, Executive and Founder. His experience includes services, software and hardware sales to Commercial, Federal, and State/Local/Education entities across US Domestic and International markets. Within the IAM spectrum, Clark spent over 5 years as SailPoint’s Channel Manager, Federal & Healthcare markets. He has developed and managed Partner relationships and strategies globally, and is known for significantly growing the revenue of his partners by building trusted, profitable relationships and business strategies.